In June, Impack’s teams installed 2 new IN2A – Ergosa C (horizontal and manual mode) packing lines at Firstan Packaging. Firstan is the UK’s leading manufacturer of cartonboard packaging that mainly serves the pharmaceutical and healthcare markets.
Faced with the current health crisis and the impossibility to travel, it remains essential to serve and support our customers around the world. While respecting the measures established by governments, the installation of Ergosa packers was done remotely, thanks to the coordination between our partner John Hall at Ipack Solution and the technical teams of Firstan.
Through telephone appointments and video conferences, we ensured optimal communication and complication-free installation. Despite the time difference between our two countries, Impack’s teams based in Quebec, Canada were able to provide complete technical support in a timely manner.
At Impack, we actively exploit this remote working method to stay connected with our clients. A remote installation is also a way to reduce installation costs.
During this period of uncertainty, our teams are attentive and reactive to customer needs.