Prompt service is just a click away.

Our technicians are able to help you quickly by advising you on the phone or by connecting live to your system (requires a stable internet connection).

If you need help on-site, we will coordinate all details with you. 




Our Mission is to Minimize Machine Downtime

Having the right spare parts and supplies on hand will help to minimize downtime. When you order an IMPACK solution we will always recommend the necessary spare parts.  Our documentation includes up-to-date, easy-to-read information on installation, operation, maintenance and troubleshooting.

You can request documentation, order parts, or request help with troubleshooting using one of the forms below.

You can also email us the way you always have. 


Manuals & Documentation

Pre-installation Manuals, Operator's Manual, Maintenance Manuals, 
Parts Catalogs; 


Click to Request


Order Parts

Reach out for replacement parts. Check your machine manual for a list of parts that should be kept on hand at all times in order to avoid downtime. It's a good idea to check your parts stock on a regular basis.

Click to Order



Getting an error message? Something not quite right and you can't figure out what to do? We'll help you get back to maximum speed and productivity quick. Click here to fill out the form and give us the details.


Click to Request

Refresh Training

Initial indepth training is included with the purchase of your new IMPACK machine and included with your startup package. But maybe you have new personnel that need to get up to speed on the operation of your IMPACK solution, or you just want to refine the skills of your current staff so you can meet maximum productivity. Our expert trainers are ready to help. 


Click to Request

Meet Our Team

We are skilled engineers, dedicated service technicians and trainers who work with you to ensure your machines are operating at maximum efficiency.

We Speak your Language

Our technician's speak English, French, Spanish, and Chinese.

Jonathan Lemaywebp

Jonathan Lemay

Senior Mechanical Designer, Startup Technician & Trainer

Anthony Royea

Service Technician - Europe

Odilon Perez

Service Technician - Parts Fulfillment
Michel Beauséjourwebp

Michel Beauséjour

Service Technician and Instructor

Charles-Olivier Armand

Service Technician and Instructor
Javier De La Callewebp

Javier De La Calle

Service Technician and Instructor
Jean-Charles Fortinwebp

Jean-Charles Fortin

Technical Support Specialist
Jayson Derubertiswebp

Jayson DeRubertis

Service Technician and Instructor
Alexandre Bélangerwebp

Alexandre Bélanger

Technical Support Specialist
Raphaël Desmaraiswebp

Raphaël Desmarais

Service Technician and Instructor

Kequan Du

Service Technician - Asia

Other Service Questions

To request manuals & documentation, refresh training, order parts or get troubleshooting click on the links above or send our team an email. For all other service related questions please fill out this form.